Welcome to Colatch Media Pvt Ltd. By accessing and using our website, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully before using our site.
1. Acceptance of Terms:
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website.
2. Changes to Terms:
We reserve the right to update or modify these Terms of Use at any time without prior notice. The date of the latest revision will be indicated at the top of this page. It is your responsibility to review these terms periodically.
3. Use of Content:
All content on this website, including text, graphics, logos, images, and software, is the property of Colatch Media Pvt LTD and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our express written consent.
4. User Conduct:
You agree to use our website for lawful purposes only and to comply with all applicable laws and regulations. Prohibited activities include, but are not limited to, attempting to gain unauthorized access, transmitting harmful code, and engaging in any form of disruptive behavior.
5. Privacy Policy:
Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
6. External Links:
Our website may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content or practices of these external sites. Visiting linked websites is at your own risk.
7. Limitation of Liability:
Colatch Media Pvt Ltd, its affiliates, and contributors are not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website. We provide the content on an “as-is” basis without warranties of any kind.
8. Indemnification:
You agree to indemnify and hold Colatch Media Pvt Ltd, its affiliates, and contributors harmless from any claims, losses, or damages, including legal fees, arising from your use of our website or your violation of these Terms of Use.
9. Governing Law:
These Terms of Use are governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles.
10. Contact Us:
If you have any questions or concerns regarding these Terms of Use, please contact us at marketing@colatch.com
Thank you for choosing Colatch Media Pvt Ltd.
1. Introduction
At Colatch Media Pvt Ltd, we strive to provide the best experience for our clients when booking celebrities and influencers for events, promotions, and campaigns. This Return and Refund Policy outlines the terms and conditions under which refunds and returns are processed.
2. Eligibility for Refunds
Refunds are considered under the following circumstances:
• Cancellation by Colatch Media Pvt Ltd: If Colatch Media Pvt Ltd cancels the booking due to unforeseen circumstances, a full refund will be issued.
• Cancellation by Client: If the client cancels the booking, the following conditions apply:
– More than 30 days before the event: Full refund minus a 10% processing fee.
– 15-30 days before the event: 50% refund.
– Less than 15 days before the event: No refund.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
• No-Show: If the client or the booked celebrity/influencer fails to show up at the event without prior notice.
• Change of Mind: If the client changes their mind after the booking is confirmed.
• Force Majeure: Events beyond our control, such as natural disasters, pandemics, or government restrictions.
4. Celebrity Booking Packages
• Standard Package: Includes a single appearance or performance by the celebrity/influencer.
– Cancellation Policy:
– More than 30 days before the event: Full refund minus a 10% processing fee.
– 15-30 days before the event: 50% refund.
– Less than 15 days before the event: No refund.
• Premium Package: Includes multiple appearances, performances, or extended engagement with the celebrity/influencer.
– Cancellation Policy:
– More than 45 days before the event: Full refund minus a 10% processing fee.
– 30-45 days before the event: 50% refund.
– Less than 30 days before the event: No refund.
• Custom Package: Tailored to the specific needs of the client, including special requests and additional services.
– Cancellation Policy:
– More than 60 days before the event: Full refund minus a 10% processing fee.
– 45-60 days before the event: 50% refund.
– Less than 45 days before the event: No refund.
5. Process for Requesting a Refund
To request a refund, please follow these steps:
1. Contact Us: Email us at [marketing@colatch.com](mailto:marketing@colatch.com) or call +91-9764140627, 9082760771 with your booking details.
2. Provide Documentation: Include any relevant documentation or proof of the booking and the reason for the refund request.
3. Review and Approval: Our team will review your request and notify you of the approval or rejection of your refund within 7 business days.
6. Refund Processing Time
Approved refunds will be processed within 14 business days. The refund will be credited to the original method of payment as per the descriptions provided in this policy. Refunds will be processed only after specific approvals and proper procedures are followed.
7. Contact Information
For any questions or concerns regarding this policy, please contact us at:
• Email: marketing@colatch.com
• Phone: +91-9764140627, 9082760771
• Address: Co-Elevate Tower 1, 507 Corporate Greens, Sector 74A, Gurgaon, 122004
